MetaVega offers a limited lifetime replacement warranty on all manufacturer defects for our rope ratchet sets. All MetaVega analog mechanical timers come with a 1 year manufacturer warranty. Prior to installation customer must inspect product thoroughly to ensure that there are no visible defects. Our warranty only covers manufacturer defects therefore any malfunctions due to improper installation or use of product will be at the customer’s expense. Any physical damage such as tampering, soldering or modifications to the product automatically voids the manufacturer warranty. We will inspect each product prior to acceptance of the return.
Please check your order for damage that may have occurred during shipment. All customers are responsible to file a claim directly with the shipping carrier. Most Carriers allow for you to file a claim directly through their website. Please visit your Carriers website or call for instructions.
ALL defects must be reported to MetaVega within 5 days of purchase from receiving shipment from an online marketplace.
If you are not satisfied with your purchase you have 24 hours from the date of your purchase to process a return, the product must be unopened and factory sealed. The buyer will be responsible for shipping the product/products back to us and for all return shipping costs. Once the product/products have been received, reviewed and approved for return a refund will be issued back to the customer.
Key Requirements for Returns:
Customers are required to obtain a RMA number; completing the RMA form at www.metavega.com/rma
Please save your RMA number as it can be used for reference of your submission for return and a copy must be included with returned items.
Customers are required to keep and return items in original packaging as well as the defective item itself for the return inspection process.
Customers are required to keep and submit original receipt.
Shipping and Receiving Address Is:
460 Npark Dr.
Rochester, N.Y 14609